Pistachio Palazzo Velvet Drapery | European-Style Curtains with Gold Tassels

Each curtain panel is thoughtfully crafted to bring softness, texture, and refined elegance to your interior.

What’s Included

• Price is for one curtain panel

• If you require curtains for both sides of a window, please order two panels

• Tiebacks, tassels, beads, and hooks are not included unless stated

Sizing

• Sizes are listed as Width × Height

• Custom lengths are available upon request

For guidance on choosing the correct width and fullness, please refer to the size recommendations or contact us for assistance.

Material & Finish

• High-quality woven fabric

• Soft, elegant drape with a refined finish

• Designed to filter light while maintaining privacy

• Suitable for living rooms, bedrooms, dining spaces, cafés, and boutique interiors

Style & Installation

• Four panel styles: Pencil Pleat, Rod Pocket, Grommet Top and Hooks

• Opening: Left & right draw

• Suitable for standard and French-style windows

Custom Orders

Custom sizing or made-to-order requests are available and include additional consultation to ensure accurate measurements and the best result.

Care

• Gentle care recommended

• Professional cleaning advised to maintain fabric quality and appearance

Important Notes

• Natural variations in colour, texture, and drape may occur due to lighting, screen settings, and the nature of textile production

• Please review measurements carefully before ordering

At Florentine House, each piece is carefully crafted with attention to detail and quality. We want you to feel confident in your purchase, so please review our policy below.

Standard Items

• Returns are accepted on standard (non-custom) items within 14 days of delivery.

• Items must be unused, uninstalled, and returned in their original condition.

• Return postage costs are the responsibility of the customer.

• Once the item is received and inspected, an eligible refund will be processed to the original payment method.

  
  

Custom & Made-to-Order Items

• Custom-made, made-to-measure, or personalised items are not eligible for refunds or exchanges.

• This includes items made to specific sizes, fabric selections, finishes, or any order requiring additional consultation or correspondence.

• We take great care to confirm details prior to production to ensure accuracy and satisfaction.

  
  

Faulty or Incorrect Items

• If your item arrives faulty or not as ordered, please contact us within 7 days of delivery with clear photos and details.

• Where a fault is confirmed, we will arrange a repair, replacement, or refund in accordance with Australian Consumer Law.

  
  

Additional Notes

• We recommend carefully reviewing all measurements, specifications, and selections before placing your order.

• Natural variations in colour, texture, and finish may occur due to the handcrafted nature of our products and are not considered faults.

  
  

If you have any questions before ordering, we’re always happy to assist — please contact us prior to purchase to ensure the perfect result.

We offer free worldwide shipping on all orders.

Processing & Dispatch

• Orders are carefully prepared and dispatched within 10 business days.

• Custom and made-to-order items may require additional production time, which will be confirmed at the time of order.

Delivery

• We ship internationally using trusted courier services.

• Delivery times vary depending on destination and will be provided once your order has been dispatched.

• Please note that delivery timeframes are estimates and may be affected by customs clearance or local courier delays.

Customs & Duties

• International customers are responsible for any applicable customs duties, taxes, or import fees charged by their country.

• These charges are not included in the product price or shipping cost.

Packaging

• All items are securely packaged to ensure they arrive in excellent condition.

If you have any questions about shipping or delivery, please contact us prior to placing your order.